If you have problems pairing your earbuds or they become erratic or unresponsive, perform a hardware reset.
1. Put your earbuds in the charging case.
2. Take out your earbuds of the case.
If the problem persists, perform a factory reset.
1. Put your earbuds in the charging case.
2. While in the case, press and hold the touch control surface on both earbuds for 10 seconds.
3. Take out the earbuds and put them in your ears.
4. Double tap both earbuds and they will be reset to factory settings.
Pairing after factory reset.
1. Open the Bluetooth menu on the device that your earbuds were previously connected to and remove Urbanears Luma.
2. Take out the earbuds, wait for 5 seconds and put them in your ears.
3. Select Urbanears Luma from your device’s Bluetooth menu.
Note: This will delete all information about previous paired devices.
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MRW [via PostNL)
Cost
€7
Time
2 - 7 business days.
3-5 business days
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DHL Economy
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2 - 7 business days.
2-3 business days
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1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
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Headphones
Luma - Fixes - Factory reset
Factory reset
You can also download the latest User manual as a PDF.
