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30 days return.

In accordance with what is stated in our Terms of Purchase you have the right to withdraw from your purchase made from Marshall Group within 30 days if you are not happy with your product. If you wish to withdraw from your purchase, we prefer that you submit a request on our website or chat with us on our website during our opening hours.

Our Customer Support Team sits in Canada, the live chat is available:

Pacific Standard Time (PST)
Monday - Friday 06:00 to 17.00 and Saturday and Sunday 09:00 to 17:00.

Central European Time (CET/GMT)
Monday - Friday 15:00 to 02.00 and Saturday and Sunday 18.00 to 02:00.

To find the live chat, click on the chat icon in the bottom right corner of urbanears.com.