$29.99 for orders below value $150, $19.99 for order equal or above $150
Time
2 - 7 business days.
2 business days
Method
DHL Express
Cost
$29.99
Time
2 - 7 business days.
2 business days
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
For our product portfolio, we want to do more with less. We want to create streamlined, smart and modular products where materials, colors, spare parts and accessories can span across our entire portfolio.
Objectives
Have an optimized portfolio of products that are loved and needed by users, now and in the future.
Use a system of modular spare parts and accessories across our product portfolio, enabling better care and repair.
Apply and scale materials and color strategy across our portfolio to optimize resources and minimise waste.
Steps
Apply a color strategy for all our products, where we carefully select and mix colors across our complete portfolio on a yearly basis.2020
Remove charging cables from the product packaging and sell standardised cables separately on our own ecom.2021
Standardise spare parts. If you lose one, it should be easy to replace with a new one.ONGOING