Our team is committed to processing and shipping orders with efficiency and speed. However, due to the rapid nature of our fulfillment process, we regret to inform you that it is not possible to make changes to an ongoing order.
If you wish to cancel your order, there is a small window of time immediately after placing your order during which cancellation is possible. To initiate the cancellation process, please reach out to us through the chat feature located in the bottom right corner or contact our support team. When contacting support, kindly use "Order cancellation" as the request area.
We understand the importance of timely assistance, and our dedicated team will promptly attend to your cancellation request and provide further guidance.
Bag
0
Bag
Discount
Shipping
$ 29.99
Shipping Discount
- $ 0.00
Total
$ 0.00
Delivery within
2 business days
Method
DHL Express
Cost
$29.99 for orders below value $150, $19.99 for order equal or above $150
Time
2 - 7 business days.
2 business days
Method
DHL Express
Cost
$29.99
Time
2 - 7 business days.
2 business days
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
South Africa / English
FAQ
Cancel - Change or cancel my order
How can I change or cancel my order?