Packaging

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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Objectives

Make all packaging plastic free.
Continuously increase use of recycled paper in our packaging.
Use responsibly sourced virgin raw materials for our packaging.
Optimize weight and volume in order to minimize waste and avoid ”shipping air”.

Steps

Implement a plastic free gift box for all new products, made
from  80% recycled paper.2021
Implement FSC mix certification of our gift box to ensure all
paper is  forest-friendly.ONGOING
Explore new material alternatives for all our packaging,
including coloring and printing, to minimize the overall environmental impact.ONGOING
Introduce a brand new paper based eCom packaging.UPCOMING

Back to sustainability

PACKAGING

We want our packaging to tick all the boxes: function, sustainability and good looks. And our ”less is more” mindset is the way to get there.

Steps