Urbanears repair service only exists if you submit your product as part of a warranty claim.
If you submit a valid claim under warranty, Urbanears will, at its option, repair your product using new and/or previously used parts that are equivalent to new in performance and reliability.
Alternatively, if a repair is not possible, we will replace your product with a product that is at least a functioning equivalent to the product and is formed from new and/or previously used parts that are equivalent in performance and reliability.
Urbanears can also refund your purchase price in exchange for the return of your product as part of a warranty claim.
If you need any more information about repairing a broken product, simply contact our customer support team. They will provide guidance and assist you throughout the process.
Bag
0
Bag
Discount
Shipping
€ 9.99
Shipping Discount
- € 0.00
Total
€ 0.00
Free shipping from
3 business days
Method
DHL Economy
Cost
€9.99
Time
2 - 7 business days.
3 business days
Free Shipping From
€99
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
San Marino / English
FAQ
Repair - Repair service
Do you offer a repair service?
TIP
You can learn more about our warranty here .