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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Luma - How to pair
Luma - How to pair
Pairing with another device

You can easily change from one connected device to another:
1. Open the Bluetooth menu on the device that your earbuds are currently connected to and disconnect Urbanears Luma.
2. The earbuds are now in pairing mode and ready to connect.
3. Open the Bluetooth menu on the device you want to connect to and select Urbanears Luma.

    You can also download the latest User manual as a PDF.

    Do you still need help?
    Contact our customer Care

    Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.