Not entirely satisfied with your purchase? No worries! We offer a hassle-free return policy. If you find yourself unhappy with the product, you can return it within 30 days. Just make sure the product is in like-new condition and includes all the original items in the box for a full refund.
To streamline the return process, please remember to include your order number when reaching out to us. In case you are returning a specific item from an order containing multiple products, kindly let us know which item you would like to return.
To begin your return registration contact us through the chat feature located in the bottom right corner or contact our customer support team for guidance.
Bag
0
Bag
Discount
Shipping
€ 9.99
Shipping Discount
- € 0.00
Total
€ 0.00
Free shipping from
3 business days
Method
DHL Economy
Cost
€9.99
Time
2 - 7 business days.
3 business days
Free Shipping From
€99
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
San Marino / English
FAQ
Return - Return a product
How can I return my product?