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Shipping

19.99 USD

Shipping Discount

- 0.00 USD

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0.00 USD

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Method
DHL Economy
Cost
19.99 USD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
75 USD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Plattan ADV Wireless - How to pair
Plattan ADV Wireless - How to pair
Connect via Bluetooth

Before pairing, you must activate the Bluetooth® feature on your sound source according to it's user manual.

1. Set the headphones in pairing mode.
2. If the headphones are switched off, press and hold the power button for 6 seconds. The 'Power On' tone will sound after 1 second and when entering pairing mode, a second tone will sound. Also, if the headphones are already switched on, double click the power button.

Note: This method will not work if your headphones are already paired to another sound source. 

3. Press and hold the power button for 6 seconds to enter pairing mode when the headphones are switched off. 
4. The LED indicator will blink blue when in pairing mode.
5. Select and connect to Plattan_BT on your sound source, according to its user manual. After the initial pairing, the two devices will auto-connect when they are switched on and within a range of 10 meters of each other. 

 

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.