Lotsen - Fixes - My speaker cannot connect to a new Wi-Fi network

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3-5 business days

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Method

DHL Economy

Cost

19.99 USD

Time

2 - 7 business days.

3-5 business days

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75 USD

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Read about our Terms of purchase policy here

Speakers

Lotsen - Fixes - My speaker cannot connect to a new Wi-Fi network

My speaker cannot connect to a new Wi-Fi network

If you move or change your Wi-Fi network, reconfigure the speaker to use the new Wi-Fi network.

Turn the SOURCE knob to the CLOUD icon.
Push and hold until the ring of lights around it blink continuously to clear all previous Wi-Fi network connections.
Reselect a Wi-Fi network from inside the Urbanears Connected app.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care