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Självklart kan du returnera din Urbanears-produkt om du är missnöjd. Vi erbjuder alla våra kunder 30 dagars retur. 


Om du som kund utnyttjar din ångerrätt är du skyldig att returnera varan. Vi kommer att återbetala kostnaden för varan.

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Din säkerhet är viktig för oss. Alla transaktioner på denna sida genomförs av Adyen, en säker metod för onlinebetalningar som krypterar dina kortuppgifter hos en säker värd.

Adyen uppfyller kraven hos PCI level 1 (den högsta nivån) och övervakas av Trustwave, som verkar som ASV (Approved Scanning Vendor) och QSA (Qualified Security Assessor) för Payment Card Industry Security Standards Council.
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Zinken - Fixes - Damaged cable
Zinken - Fixes - Damaged cable
The cable is damaged, what can I do?

If there is a problem with the cables on your headphones, there are a few troubleshooting tips we advise you try to resolve the issue.

Firstly, please check that the socket(s) that you connect your headphone jack to the device are clear of any dirt or debris, as this could prevent clear communication between the two devices. Also ensure that the headphone jack is properly inserted into your sound source. If you are not receiving any sound through your headphones, ensure your sound source is not on mute or the sound isn’t paused on your device. You could also try to increase the volume, approach this cautiously as not to incur any damage to your ears at full volume if the sound suddenly appears.

You can also download the latest User manual as a PDF.

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