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Självklart kan du returnera din Urbanears-produkt om du är missnöjd. Vi erbjuder alla våra kunder 30 dagars retur. 


Om du som kund utnyttjar din ångerrätt är du skyldig att returnera varan. Vi kommer att återbetala kostnaden för varan.

Läs om våra köpvillkor här.
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Adyen uppfyller kraven hos PCI level 1 (den högsta nivån) och övervakas av Trustwave, som verkar som ASV (Approved Scanning Vendor) och QSA (Qualified Security Assessor) för Payment Card Industry Security Standards Council.
Läs om våra köpvillkor här.
Boo - Fixes - Factory reset
Boo - Fixes - Factory reset
Resetting your earbuds

Earbuds does not behave as expected
If your earbuds behave erratic or are unresponsive, follow the instructions below:
1. Put both earbuds in the case and close the lid to restart the earbuds.
2. Take out your earbuds of the case.

If the problem persists, perform a factory reset.
1. Put both earbuds in the case and keep the lid open.
2. Press the button on the case and watch the LED light. The LED light will cycle through 3 colours: its original colour (depending on its battery level) to Blue; Blue to Purple; and then from Purple the LED light will turn off. Once the LED light turns off, you can release the button and the earbuds should reset. 
3. Remove Urbanears Boo from your device’s Bluetooth menu before pairing again.

Note: This will delete all user settings and the earbuds will need to be paired again.

TIP
If you cannot troubleshoot your product or believe it to be faulty, please contact our customer care team for assistance or contact us via the live chat function.
You can also download the latest User manual as a PDF.

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Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.