Urbanears repair service only exists if you submit your product as part of a warranty claim.
If you submit a valid claim under warranty, Urbanears will, at its option, repair your product using new and/or previously used parts that are equivalent to new in performance and reliability.
Alternatively, if a repair is not possible, we will replace your product with a product that is at least a functioning equivalent to the product and is formed from new and/or previously used parts that are equivalent in performance and reliability.
Urbanears can also refund your purchase price in exchange for the return of your product as part of a warranty claim.
If you need any more information about repairing a broken product, simply contact our customer support team. They will provide guidance and assist you throughout the process.
Bag
0
Bag
Discount
Shipping
19.00 SEK
Shipping Discount
- 0.00 SEK
Total
0.00 SEK
Free shipping from
2-3 business days
Method
Bring [via PostNL]
Cost
19 SEK
Time
2 - 7 business days.
2-3 business days
Free Shipping From
49 SEK
Method
DHL Economy
Cost
99 SEK
Time
2 - 7 business days.
2-5 business days
Free Shipping From
299 SEK
Method
UPS
Cost
0 SEK
Time
2 - 7 business days.
2-5 business days
Method
DHL Express
Cost
199 SEK
Time
2 - 7 business days.
1-2 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Klarna, a secure online payment gateway that encrypts your card details in a secure host environment.
Klarna is a leading global payment provider and shopping service that offers smarter and more flexible shopping and payment solutions. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Klarna is a leading global payment provider and shopping service that offers smarter and more flexible shopping and payment solutions. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sweden / English
FAQ
Repair - Repair service
Do you offer a repair service?
TIP
You can learn more about our warranty here .