If you are having trouble charging your headphones, we advise you try these troubleshooting steps:
1. Make sure your USB power source is turned on (your headphones won't charge if they are plugged into a computer that is not turned on)
2. Check that entry points (headphones and power source) are clear of any dirt or debris, as this could prevent clear communication between the two devices.
3. Check that the USB is correctly inserted into the headphones and power source.
The LED Indicator will be RED while charging and white when fully charged.
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Shipping
19.00 SEK
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2-3 business days
Method
Bring [via PostNL]
Cost
19 SEK
Time
2 - 7 business days.
2-3 business days
Free Shipping From
49 SEK
Method
DHL Economy
Cost
99 SEK
Time
2 - 7 business days.
2-5 business days
Free Shipping From
299 SEK
Method
UPS
Cost
0 SEK
Time
2 - 7 business days.
2-5 business days
Method
DHL Express
Cost
199 SEK
Time
2 - 7 business days.
1-2 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Klarna, a secure online payment gateway that encrypts your card details in a secure host environment.
Klarna is a leading global payment provider and shopping service that offers smarter and more flexible shopping and payment solutions. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Klarna is a leading global payment provider and shopping service that offers smarter and more flexible shopping and payment solutions. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sweden / English
Headphones
Hellas - Fixes - Can’t charge my headphones
Can’t charge my headphones
You can also download the latest User manual as a PDF.
