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2 - 7 business days.
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Zinken - Fixes - Damaged cable
Zinken - Fixes - Damaged cable
The cable is damaged, what can I do?

If there is a problem with the cables on your headphones, there are a few troubleshooting tips we advise you try to resolve the issue.

Firstly, please check that the socket(s) that you connect your headphone jack to the device are clear of any dirt or debris, as this could prevent clear communication between the two devices. Also ensure that the headphone jack is properly inserted into your sound source. If you are not receiving any sound through your headphones, ensure your sound source is not on mute or the sound isn’t paused on your device. You could also try to increase the volume, approach this cautiously as not to incur any damage to your ears at full volume if the sound suddenly appears.

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.