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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Lotsen - How to - Adjust the equalizer settings
Adjust the equalizer settings
The equalizer can be adjusted from inside the Urbanears Connected app. Fine-tune your speaker’s treble/bass balance to complement different types of music and find your listening sweet spot.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.