Zinken - Fixes - The mic and remote doesn’t work

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$ 19.99

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3-5 business days

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.

Method

DHL Economy

Cost

19.99 USD

Time

2 - 7 business days.

3-5 business days

Free Shipping From

75 USD

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Headphones

Zinken - Fixes - The mic and remote doesn’t work

The mic. or remote doesn't work as expected

If there is a problem with the mic and remote, there are a few troubleshooting tips we advise you try to resolve the issue.

Firstly, please check that the socket(s) that you connect your headphone jack to the device are clear of any dirt or debris, as this could prevent clear communication between the two devices and the remote.

Remote:
Make sure that the 3.5mm plug is connected to a playback device that supports remote control.

Microphone:
The turncable supports the CTIA (Cellular Telecommunications Industry Association) standard and using it with a OMTP (Open Mobile Terminal Platform) device may cause audio issues. There are CTIA to OMTP adapters available at many retail stores, that will solve this issue.

TIP

It is also helpful to test the headphones with a different device or sound source. This will allow you to determine if the issue is with the headphones or the issue is with the headphones and your device/sound source.

You can also download the latest User manual as a PDF.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care