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Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
After Ecom AUD
Cost
Time
2 - 7 business days.
2-3 business days
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Stammen - How to - First time setup
First time setup

To get the most out of your speaker and to enable cloud streaming, it needs to be configured first. This will also ensure that it stays current with the latest software updates and features.

What you need to get started:

  • Urbanears Connected Speaker
  • Power outlet
  • Working Wi-Fi connection with access to fast internet for streaming services
  • Smartphone with at least Android 4.03 or iOS 9.0
  • The Urbanears Connected app (available on App Store and Google Play)

Steps for initial setup:

1. Plug one end of the power cord into the power jack located on the bottom of your speaker, and the other end into a power outlet.

Note: In some regions, several power cords may be included. Use the power cord and plug that are applicable to your region. Only connect to the correct mains voltage, as shown, on the bottom of your speaker.

2. While your speaker is booting up, the SOLO and MULTI indicators will light up continuously. Once it is ready for setup, the ring of lights around the SOURCE knob will blink continuously.

3. Use your smartphone to search for the Urbanears Connected app on Google Play or in the App Store and download it. Start up the app and follow in-app instructions to complete speaker setup.

Note: To set up additional speakers on the same Wi-Fi network, repeat the steps above for each speaker added. In the Urbanears Connected app, tap the menu button, then tap “Set Up New Speaker” and follow the instructions.


 

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