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99 NOK
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2 - 7 business days.
2-3 business days
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Lotsen - Fixes - My Speaker cannot be discovered in the Urbanears Connected app
My Speaker cannot be discovered in the Urbanears Connected app

If your speaker is not visible in the Urbanears Connected app, please make sure that:

  • Your speaker has finished starting up. During start-up, both SOLO and MULTI indicators are lit.
  • The mobile device is connected to the same Wi-Fi network as your speaker.

If your speaker is still not showing up in the Urbanears Connected app, put your speaker in setup mode manually.

    Do you still need help?
    Contact our customer Care

    Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.