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Method
DHL Express
Cost
99 NOK
Time
2 - 7 business days.
2-3 business days
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Hellas - How to - Charge
Hellas - How to - Charge
Charge the battery

To charge your Hellas headphones, simply plug the headphones into a USB power source using the micro USB cable included with your product.

  • The USB Cable should only be used for charging your headphones.
  • Keep in mind that if you are using a computer to charge, it must be turned on to charge your headphones.

Note: Please charge the battery before using the headphones for the first time.

 

 

 

TIP

The USB port to connect your headphones is located at the base of the right ear phone

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.