If you have problems pairing your earbuds or they become erratic or unresponsive, perform a hardware reset.
1. Put the earbuds in the charging case.
2. Take out the earbuds of the case.
If the problem persists, perform a factory reset.
1. Take out the earbuds and put them in your ears.
2. Press and hold the touch control surface on both earbuds for 7 seconds, until they turn off.
3. Press and hold the touch control surface on both earbuds for 10 seconds. You will hear the earbuds turn on, initiate Bluetooth pairing and then power off.
4. Put your earbuds back in the charging case and they will be reset to factory settings.
Note: This will delete all information about previous paired devices.
Pairing after factory reset
1. Open the Bluetooth menu on the device that your earbuds were previously connected to and remove Urbanears Alby
2. Take out the earbuds, wait 10 seconds and then put them in your ears.
3. Select Urbanears Alby from your device’s Bluetooth menu
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Shipping
99.00 NOK
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Free shipping from
2-3 business days
Method
DHL Express
Cost
99 NOK
Time
2 - 7 business days.
2-3 business days
Free Shipping From
699 NOK
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Norway / English
Headphones
Alby - Fixes - Factory reset
RESETTING YOUR EARBUDS
You can also download the latest User manual as a PDF.
