The Warranty is in addition to, and not instead of, rights provided by consumer law, and consumers have the right to choose whether to claim service under the Warranty or in accordance with the rights provided to you as a consumer.
Marshall Group guarantees that the product is free from defects in materials and workmanship for one year from the date of purchase.
How do I start a warranty claim?
Simply contact us to initiate a warranty claim. Our customer support team will guide you through the process.
Bag
0
Bag
Discount
Shipping
€ 5.99
Shipping Discount
- € 0.00
Total
€ 0.00
Free shipping from
1 business day
Method
DHL Express
Cost
€5.99
Time
2 - 7 business days.
1 business day
Free Shipping From
€99
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Netherlands / English
FAQ
Warranty - Covered by warranty
What does your warranty cover and how do I qualify?
TIP
You can learn more about our warranty here .