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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Alby - How to - First time set-up
Alby - How to - First time set-up
First time set-up

1. Open the case and take out the earbuds.
2. Remove the plastic strips that cover the charging contacts in the case. 
3. Place the Alby back in the case, it is now possible to start the pairing process.
4. To start the pairing process, take the earbuds out of the case at the same time.
5. Hold the earbuds next to each other for 5 to 7 seconds. The LED light will cycle from White to Deep Blue, (Blue LED = pairing mode). 

  • during the setup process, only one earbud will have an active LED light
  • once you see the Blue LED Light, it is possible to complete the connection process with the Alby in your hands or in your ears

6. Select Urbanears Alby from your device’s Bluetooth® menu.

  • if you are looking at the Alby,  you will see the LED light switch from Blue back to White once the connection is successful
  • if the Alby are in your ears, an audio cue will indicate a successful connection
You can also download the latest User manual as a PDF.

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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.