Juno - How to - Replace an earbud

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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Headphones

Juno - How to - Replace an earbud

Replacing an earbud

When replacing an earbud, Urbanears Juno will return to its factory settings. This means that the earbuds will forget any previously paired devices and that any custom settings
in the app will be lost. When pairing with a previously paired device, make sure to remove
Urbanears Juno from its Bluetooth menu before paring again

1. Remove Urbanears Juno from your device's Bluetooth menu.
2. Place both earbuds in the charging case and keep the lid open.
3. Press the button on the charging case and release it when the LED turns to a steady
purple light.
4. Wait until the LED indicator starts blinking blue.
5. Select Urbanears Juno from your device's Bluetooth menu and the earbuds are
paired again and ready to be used.

TIP

Make sure to recycle your broken charging case in a correct manner.

You can also download the latest User manual as a PDF.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care