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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Sustainability initiatives - climate neutral transport cover image
Sustainability initiatives - climate neutral transport cover image

CLIMATE

NEUTRAL

TRANSPORT

We have been working with reducing flight transports for our products for a long time. But we’re not stopping there. We will keep on reducing our carbon footprint by optimising packaging and finding more sustainable transport solutions.

Objectives

  • Choose transport flows with the lowest CO2 effect.
  • Minimize the need of air freight.
  • Avoid ”shipping air” in our logistic chain.
  • Climate compensate our own transports as well as the transports throughout the total supply chain.
Steps
  • Climate compensation across all transports from our own eCom.2020
  • Map and evaluate sustainable transport alternatives throughout
    the entire chain.
    ONGOING
  • Explore and evaluate how to achieve plastic free logistics.UPCOMING
  • Climate compensate all of our own transports.UPCOMING
  • Climate compensate transport throughout our supply chain.UPCOMING