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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Stammen - Fixes - My Speaker is not responding
My Speaker is not responding

In the rare case that your speaker is not responding due to a software problem, you can do the following:

    1. Unplug your speaker from the wall socket.
    2. Wait for 15 seconds, then plug it in again.
    3. Wait for the speaker to start up.
       

If your speaker is still not responding after start-up is completed:

  1. Reset your speaker to its factory state
  2. Redo the initial setup

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.