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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Stammen - How to - Enter setup mode manually
Enter setup mode manually

When your speaker is new out of the box it will enter setup mode automatically when connected to power.
If you change the Wi-Fi network settings, you should set up your speaker in manual mode:

1. Turn the SOURCE knob to the CLOUD icon.

2. Push and hold the knob until the ring of lights around it blink continuously to clear all previous Wi-Fi network connections.

3. Continue with first time setup.

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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.