Earbuds does not behave as expected
If your earbuds behave erratic or are unresponsive, follow the instructions below:
1. Put both earbuds in the case and close the lid to restart the earbuds.
2. Take out your earbuds of the case.
If the problem persists, perform a factory reset.
1. Put both earbuds in the case and keep the lid open.
2. Press the button on the case and watch the LED light. The LED light will cycle through 3 colours: its original colour (depending on its battery level) to Blue; Blue to Purple; and then from Purple the LED light will turn off. Once the LED light turns off, you can release the button and the earbuds should reset.
3. Remove Urbanears Boo from your device’s Bluetooth menu before pairing again.
Note: This will delete all user settings and the earbuds will need to be paired again.
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4-6 business days
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3-4 business days
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1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
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Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Lithuania / English
Headphones
Boo - Fixes - Factory reset
Resetting your earbuds
TIP
If you cannot troubleshoot your product or believe it to be faulty, please contact our customer care team for assistance or contact us via the live chat function.
You can also download the latest User manual as a PDF.
