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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Objectives

Have an optimized portfolio of products that are loved and needed by users, now and in the future.
Use a system of modular spare parts and accessories across our product portfolio, enabling better care and repair.
Apply and scale materials and color strategy across our portfolio to optimize resources and minimise waste.

Steps

Apply a color strategy for all our products, where we carefully
select and  mix colors across our complete portfolio on a yearly
basis.2020
Remove charging cables from the product packaging and sell standardised  cables separately on our own ecom.2021
Standardise spare parts. If you lose one, it should be easy to replace with a new one.ONGOING

Back to sustainability

PORTFOLIO

For our product portfolio, we want to do more with less. We want to create streamlined, smart and modular products where materials, colors, spare parts and accessories can span across our entire portfolio.

Steps