Circular Materials

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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

MATERIALS

As a maker of things, how do we tackle the elephant in the room that is materials?
For a start, we aim to make products from recycled or renewable materials. But in the long run, we also want to offer recycling or responsible end of life solutions for each of our products.

Objectives

Use recycled and renewable raw materials, which are also recyclable.
Optimize overall weight for each product.
Limit the number and mix of materials to minimize material use and make products easier to recycle.

Steps

A plastic reform: use recycled plastic in all of our new
products.2021
Explore more sustainable material alternatives that can
lower the  environmental impact of our products.ONGOING
Improve recyclability of our products to pave the way for
circularity.ONGOING
Set up a sustainable material library that enables us to
create products with  a lower environmental impact and
design that can be loved for a longer.UPCOMING
Share the hard facts and calculate CO2 emission for our
products.UPCOMING

Back to sustainability

MATERIALS

As a maker of things, how do we tackle the elephant in the room that is materials?For a start, we aim to make products from recycled or renewable materials. But in the long run, we also want to offer recycling or responsible end of life solutions for each of our products.

Objectives

Steps

As a maker of things, how do we tackle the elephant in the room that is materials?
For a start, we aim to make products from recycled or renewable materials. But in the long run, we also want to offer recycling or responsible end of life solutions for each of our products.