Baggen - Fixes - Speaker is not visible in the Urbanears Connected app

Bag

Your bag is empty

Show summary & checkout

Shipping

$ 29.99

Total

$ 0

Checkout

Continue Shopping

Delivery within

2 business days

Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Method

DHL Express

Cost

$29.99 for orders below value $150, $19.99 for order equal or above $150

Time

2 - 7 business days.

2 business days

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Speakers

Baggen - Fixes - Speaker is not visible in the Urbanears Connected app

My Speaker cannot be discovered in the Urbanears Connected app

If your speaker is not visible in the Urbanears Connected app, please make sure that:

Your speaker has finished starting up. During start-up, both SOLO and MULTI indicators are lit.
The mobile device is connected to the same Wi-Fi network as your speaker.

If your speaker is still not showing up in the Urbanears Connected app, put your speaker in setup mode manually.

You can also download the latest User manual as a PDF.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care