Stories | Introducing: Recycled plastic

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Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Read about our Terms of purchase policy here

We realized early that instead of producing new plastic, we wanted to make our products from recycled plastic waste. So a few years back, we set out to make that happen.

You might think; why did it take so long? Isn’t there a lot of stuff made from recycled plastic already?

The answer is that recycled plastic is tricky to use when making headphones. For one thing, the material needs to be flexible enough to be molded into tiny, very complex designs and shapes. Secondly, it has to be durable.

Headphones contain electronic components that generate heat, which means that the material has to be strong enough to handle the temperature changes. So all in all, we needed to create a custom recycled plastic material that could tick all these boxes.

We eventually found a GRS-certified partner that wanted to take on this challenge with us. After years of hard work, trials, and errors, we can finally reveal the results: a headphone-friendly plastic made from 100% recycled plastic waste.

As this journey has made us really nerdy about plastic, allow us to share three nitty-gritty facts on it:

It is a PC/ABS plastic that can be colored and molded and is optimized for making consumer electronics – like headphones.
It is made from 100% post-consumer products, such as air conditioners and water bottles.
Recycled plastic products often come in dark colors, as the recycled material is hard to sort by color. But thanks to our recycling partner, who can carefully sort the materials in the recycling process, we can create recycled plastic products in a rainbow of clear and bright colors.

What is in the making?

The first product made with our recycled plastic will be introduced this spring. We can hardly wait.

Want to know more about our recycled plastic adventures?

Check out the interview with our two Emelies: “Pushing the Limit of Recycled Materials.”

Back to sustainability Back to Stories

INTRODUCING:

RECYCLED

PLASTIC

After years of work, we can finally show it to the world. A 100% recycled plastic, customized to make colorful headphones with a touch of green.