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Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL Economy
Cost
1 500 JPY
Time
2 - 7 business days.
3-5 business days
Free Shipping From
8 000 JPY
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When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Read about our Terms of purchase policy here
Sustainability stories - Jenny Lechner cover image
Sustainability stories - Jenny Lechner cover image

WHY

COLORS

MEAN

THE

WORLD

Our designer Jenny Lechner on a more sustainable color palette and the art of removing things.

Hello Jenny! What do you do?

I’m a CMF and industrial designer. CMF means color, material and finish. I work on color strategy, trend analysis and the tactile side of product design.

Is less more?

That’s always been the truth here at Urbanears. Our Scandinavian and minimalist design legacy rests on that belief. And it rings even more true in 2021 as we’re dedicating ourselves to making fully circular products. Simply put, materials with less layers make for more sustainable products. But then there’s the other aspect — since an austere and simple design is less likely to fall out of fashion, the end product is more likely to be used for a longer period of time.

But Yngwie Malmsteen argues that more is more?

I think that applies to guitar solos. Of course the tactile obsessive in me sometimes feels the urge to add a layer of rubber or polish to our product for tactile reasons, but since that would mean that the product will be very hard to recycle in the future — I keep my inner Yngwie back.

Sustainability stories - Jenny Lechner image 1
Sustainability stories - Jenny Lechner image 1
Sustainability stories - Jenny Lechner image 2
Sustainability stories - Jenny Lechner image 2

So your job is to remove things?

That’s a big part of my job now. How can we get rid of a layer while still giving the product a surface and texture that we want? It has to look good in all light conditions, and at the same time it can’t be vulnerable to scratches. One of our solutions has been to integrate the texture into the tool that’s shaping the case. A minimalist approach to material sometimes requires a lot from the machines that make the product, and from us as designers of course. That applies to color strategy as well.

What does color have to do with sustainability?

When you’re making colorful products, I’d say a lot. Since we don’t want to add unsustainable color coatings, we need to source recycled, and well-sorted plastic that is as close to white as possible to allow us to add the pigment we want to get. That means we really must think ahead and have a long-term strategy. We also can’t use too many product colors since we’re looking to not get any leftover material.

Your colors are going in a more somber direction?

Well slightly, but again it’s twofold; it’s about the recycled material but it’s also because we want the products to last longer from a consumer point of view. Basically, we’re looking for exciting nuances that people won’t grow tired of.

But aren’t those poppy colors your company’s trademark?

Our color selection has definitely been one of our trademarks. Unique colors have provided our products with lots of personality. But if we were the best in the business at colors before, I think we’ll be the best at sustainable colors moving forward.

Sustainability stories - Jenny Lechner image 3
Sustainability stories - Jenny Lechner image 3

WELL

I ALSO LOVE

SATSUMA

ORANGE

Sustainability stories - Jenny Lechner image 4
Sustainability stories - Jenny Lechner image 4

Emma Fridsell asked me to ask you to make satsuma orange headphones.

Well I also love satsuma orange.

She also wanted them to have a fake furry texture.

Then sorry Emma, it’s not gonna happen for at least a year. Like I said, our color and material strategies are super long-term.

What’s the next milestone for you guys then, color-wise?

As we’re finding new sources of recycled materials that are better sorted color-wise, we’ll be able to advance both the sustainability and the look of our products. We’re also following the development of bioplastics — plastics made from renewable sources, like cellulosa. But there are lots of logistical and recyclability challenges we need to solve, beyond the colors.

For the upcoming product launch, which color is your favorite?

Probably the one called ‘Iced Lilac’, it’s a very light grayish purple that is our “white with a twist”.