Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Method
DHL Express
Cost
€19.99
Time
2 - 7 business days.
1 business day
Return policy
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Sustainability is as much about people as it is about the planet. That’s why we want to ensure the health and safety of all people who are a part of our production process.
Objectives
Act ethically and ensure workers’ rights and health through our supply chain.
Eliminate hazardous work for the workers at our suppliers.
Create and apply a responsible sourcing program with manufacturing and material suppliers.
Always design our products in smart and innovative ways to minimize hazardous substances. Eg: product materials, components, coloring and construction. Choose optimized, recycled and renewable raw materials and components in our products.
Steps
Remove PVC plastic (Polyvinyl chloride) from all new products.2020
Audit all potential suppliers and use sustainability rating when selecting manufacturing suppliers.2021
Audit and train all long-term manufacturing suppliers on a yearly basis based on our supplier code of conduct.2021
Set up a clear list of restricted substances and control of production.UPCOMING