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Discount

Shipping

HK$100.00

Shipping Discount

- HK$0

Total

HK$0

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
SF Express
Cost
HK$100
Time
2 - 7 business days.
2-3 business days
Free Shipping From
HK$499
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Baggen - How to - Download Urbanears Connected app
Baggen - How to - Download Urbanears Connected app
Download and use the Urbanears Connected app

The Urbanears Connected app helps you get set up for the first time, and gives you access to your speaker’s fullest capabilities. The app is compatible with iOS and Android smartphones, and can be downloaded for free on Google Play or in the App Store. 

With the Urbanears Connected app you can:

  • Set up, modify, and play your presets
  • Select a sound source
  • Manage Multi Mode groups
  • Browse and connect to thousands of internet radio stations
  • Check what song or other media is currently playing
  • Adjust equalizer settings
  • Adjust individual and multi-room volume settings
  • Rename your speaker
  • Adjust streaming quality
You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.