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Free
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2 - 7 business days.
2-3 business days
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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Plattan ADV Wireless - How to - Touch control
Plattan ADV Wireless - How to - Touch control
Touch control

All user interfaces are done through commands on the touch interface. An audio signal indicates when a command is activated (for example, entering pairing mode). 

CONTROLS
To turn on the Plattan ADV Wireless headphones:
Power ON:
 Press and hold the power button for 1 second
Power OFF: Press and hold the power button for 2 seconds

Please note: The headphones will auto shut-off if inactive or disconnected for 10 minutes 

Once connected to a sound source via Bluetooth:
PLAY / PAUSE / ANSWER CALL

Single Tap

HANG UP / REJECT CALL
Double Tap

PREVIOUS SONG
Swipe Backward

NEXT SONG
Swipe Forward

DECREASE VOLUME
Swipe Downward or press and hold the lower area of the touch interface

INCREASE VOLUME
Swipe Upward or press and hold the upper area of the touch interface

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.