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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Pampas - Fixes - Can’t connect via Bluetooth
Pampas - Fixes - Can’t connect via Bluetooth
Can't connect via Bluetooth

When you are pairing your Pampas headphones with a device for the first time. Make sure that you have charged them before. The LED will blink red and you will hear a low battery alert tone if they are not charged. They are ready to be used when the LED indicator turns green.

To pair your headphones, press and hold the control button continuously (approximately 10 seconds) and watch the LED change from OFF to WHITE to DARK BLUE to indicate Bluetooth Pairing Mode is activated. Pick up your device, turn on Bluetooth, and select Pampas from the Bluetooth menu.

If you are unable to pair your headset with a Bluetooth enabled sound source, try moving the devices closer to each other and away from any interference or obstructions.

Make sure the headphones are not already connected to a different sound source. Alternatively, attempt to disable and then enable the Bluetooth communication on your sound source.

 

You can also download the latest User manual as a PDF.

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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.