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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Lotsen - How to - Audio is cutting out when playing in Multi Mode
Audio is cutting out when playing in Multi Mode
Audio is cutting out when playing in Multi Mode
TIP

If the Wi-Fi bandwidth is too low for Multi Mode to play at normal quality, the audio can start cutting out. Adjust the streaming quality to compensate for the low Wi-Fi bandwidth.

  1. Open the Urbanears Connected app and tap the menu button.
  2. Tap on 'Settings' and then 'Streaming Quality'.
  3. Set 'Streaming Quality' to 'Low'.

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