Lotsen - Fixes - My Speaker won't turn on

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5-7 business days

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Warehouse opening hours: Monday through Friday, except holidays, from 8 a.m. to 4:30 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
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UPS Worldwide Expedited Carbon Neutral

Cost

19.99 USD

Time

2 - 7 business days.

5-7 business days

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99 USD

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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

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Speakers

Lotsen - Fixes - My Speaker won't turn on

My Speaker won't turn on

Make sure that your speaker is plugged into a working AC power outlet using its power cord.

As per your first time installation, plug one end of the power cord into the power jack located on the bottom of your speaker, and the other end into a power outlet.

Note: In some regions, several power cords may be included. Use the power cord and plug that is applicable to your region. Only connect to the correct mains voltage, as shown, on the bottom of your speaker.

Do you still need help? Contact our customer Care

Do you still need help?
Contact our customer Care