Urbanears repair service only exists if you submit your product as part of a warranty claim.
If you submit a valid claim under warranty, Urbanears will, at its option, repair your product using new and/or previously used parts that are equivalent to new in performance and reliability.
Alternatively, if a repair is not possible, we will replace your product with a product that is at least a functioning equivalent to the product and is formed from new and/or previously used parts that are equivalent in performance and reliability.
Urbanears can also refund your purchase price in exchange for the return of your product as part of a warranty claim.
If you need any more information about repairing a broken product, simply contact our customer support team. They will provide guidance and assist you throughout the process.
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Read about our Terms of purchase policy here
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FAQ
Repair - Repair service
Do you offer a repair service?
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You can learn more about our warranty here .