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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Jakan - Fixes - Can’t connect via Bluetooth
Jakan - Fixes - Can’t connect via Bluetooth
Can’t connect via Bluetooth

If you are unable to pair your headset with a Bluetooth enabled sound source, try moving the devices closer to each other and away from any interference or obstructions.

Make sure the headphones is not already connected to a different sound source. Alternatively, attempt to disable and then enable the Bluetooth communication on your sound source.

You can also download the latest User manual as a PDF.

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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.