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Shipping

A$ 10.95

Shipping Discount

- A$ 0.00

Total

A$ 0.00

Orders are shipped from our warehouse in the bonded area Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. CST.

Orders placed before 12:00 p.m. (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 p.m. will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a shipping confirmation email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Method
DHL
Cost
10.95 AUD
Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here
Pampas - Fixes - Can’t connect via Bluetooth
Pampas - Fixes - Can’t connect via Bluetooth
Can't connect via Bluetooth

When you are pairing your Pampas headphones with a device for the first time. Make sure that you have charged them before. The LED will blink red and you will hear a low battery alert tone if they are not charged. They are ready to be used when the LED indicator turns green.

To pair your headphones, press and hold the control button continuously (approximately 10 seconds) and watch the LED change from OFF to WHITE to DARK BLUE to indicate Bluetooth Pairing Mode is activated. Pick up your device, turn on Bluetooth, and select Pampas from the Bluetooth menu.

If you are unable to pair your headset with a Bluetooth enabled sound source, try moving the devices closer to each other and away from any interference or obstructions.

Make sure the headphones are not already connected to a different sound source. Alternatively, attempt to disable and then enable the Bluetooth communication on your sound source.

 

You can also download the latest User manual as a PDF.

Do you still need help?
Contact our customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.