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Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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Sumpan - Fixes  - Sound is only coming out of one ear
Sumpan - Fixes - Sound is only coming out of one ear
Sound is only coming out of one ear

If the sound is only coming out of one ear, there are a few troubleshooting tips we advise you try to resolve the issue.

Firstly, please check that the socket(s) that you connect your headphone jack to the device are clear of any dirt or debris, as this could prevent clear communication between the two devices. Please also check that the headphone jack is properly inserted into the socket of your sound source.

You can also download the latest User manual as a PDF.

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